Shipping and Returns Policy

Shipping Policy Within the Kingdom of Saudi Arabia

• This policy applies to customers within the Kingdom of Saudi Arabia when purchasing the Love Collection by Noor Jawhara.

• Shipping within the Kingdom is handled through trusted courier companies such as Aramex, FedEx, DHL, and other international shipping providers.

• Shipping to the customer is completely free of charge.

• Delivery times may vary depending on the customer’s location, courier procedures, and official holidays. A tracking number will be provided once available.

Returns & Refund Policy

We are committed to ensuring your complete satisfaction with the Love Collection by Noor Jawhara.

If you wish to request a return, a refund may be issued under the following conditions:

• You must contact us within 14 days from the date of purchase to request a return.

• The product must be:

Unused and in brand-new condition

Returned with all original Noor Jawhara packaging, including boxes, bags, cards, and accessories

• Products showing any signs of use, damage, or third-party alterations may not be eligible for a refund.

To request a return, please contact us at:

📧 clientcare@noorjawhara.com

Return Shipping Costs

• Shipping to the customer is free; however, return shipping costs are fully borne by the customer.

• Returned items must be shipped via a reliable, trackable courier service such as DHL, Aramex, FedEx, or an equivalent provider.

• Noor Jawhara is not responsible for any loss or damage to the product during return shipping.

Refund Process

Once the returned product is received and inspected, our team will:

• Verify that all return conditions have been met

• Contact you via email to confirm approval or rejection of the return

• Refunds will be issued to the same payment method used at checkout, unless otherwise agreed upon.

• Refund processing times may vary depending on the bank or payment service provider.

Inquiries & Support

For any questions regarding shipping, returns, or refunds, please contact us at:

📧 clientcare@noorjawhara.com

We are always happy to assist you and ensure a smooth and delightful shopping experience with Noor Jawhara Love Collection