Shipping Policy Within the Kingdom of Saudi Arabia
• This policy applies to customers within the Kingdom of Saudi Arabia when purchasing the Love Collection by Noor Jawhara.
• Shipping within the Kingdom is handled through trusted courier companies such as Aramex, FedEx, DHL, and other international shipping providers.
• Shipping to the customer is completely free of charge.
• Delivery times may vary depending on the customer’s location, courier procedures, and official holidays. A tracking number will be provided once available.
Returns & Refund Policy
We are committed to ensuring your complete satisfaction with the Love Collection by Noor Jawhara.
If you wish to request a return, a refund may be issued under the following conditions:
• You must contact us within 14 days from the date of purchase to request a return.
• The product must be:
Unused and in brand-new condition
Returned with all original Noor Jawhara packaging, including boxes, bags, cards, and accessories
• Products showing any signs of use, damage, or third-party alterations may not be eligible for a refund.
To request a return, please contact us at:
📧 clientcare@noorjawhara.com
Return Shipping Costs
• Shipping to the customer is free; however, return shipping costs are fully borne by the customer.
• Returned items must be shipped via a reliable, trackable courier service such as DHL, Aramex, FedEx, or an equivalent provider.
• Noor Jawhara is not responsible for any loss or damage to the product during return shipping.
Refund Process
Once the returned product is received and inspected, our team will:
• Verify that all return conditions have been met
• Contact you via email to confirm approval or rejection of the return
• Refunds will be issued to the same payment method used at checkout, unless otherwise agreed upon.
• Refund processing times may vary depending on the bank or payment service provider.
Inquiries & Support
For any questions regarding shipping, returns, or refunds, please contact us at:
📧 clientcare@noorjawhara.com
We are always happy to assist you and ensure a smooth and delightful shopping experience with Noor Jawhara Love Collection